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Penda Health
CLOSEDClinical Coordinator Incharge
Nairobi, Kenya
Closing: Apr 30, 2024
This position has expiredPublished: Apr 29, 2024 (3 days ago)
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Job Summary
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Key requirements and attributes
- Meet the basic qualifications of a Clinical Coordinator.
- 1 year working experience at Penda.
- A great champion of Penda Way demonstrating strong leadership skills.
- A track record of great performance across all areas from the PR.
Responsibilities
Key requirements and attributes
- Meet the basic qualifications of a Clinical Coordinator.
- 1 year working experience at Penda.
- A great champion of Penda Way demonstrating strong leadership skills.
- A track record of great performance across all areas from the PR.
- Guide, mentor and coach team members, championing adherence to SOPs and regulatory standards to maintain high-quality patient care.
- Lead departmental operations in collaboration with the BM in ensuring financial and process efficiency i.e Mtiba reconciliation and balancing of the cash box.
- Create a welcoming environment for patients, addressing complaints promptly and managing inquiries effectively to enhance patient experience.
- Facilitate seamless communication with other departments and external partners, ensuring confidentiality and efficient coordination for optimal patient care.
- Guide on various payment methods, ensure adherence to billing protocols, and handle documentation accurately.
- Participate in training sessions, adhere to company policies, and uphold Penda's culture within the team and medical center.
- Optimize front desk workflow, handle and manage all incoming calls and external communications.
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